Hi there, my name is Melis and I am a business admin and customer service apprentice at Epping Forest District Council. My first 6-month placement was here at Epping Forest District Museum.
My journey started off with leaving Harlow college with a distinction in music, and not knowing my next step to success. I had no interest in going to university or carry on being in education. My initial plan was to carry on doing music, but my route changed after having the suggestion of joining the council as an apprentice by my own mother.
I applied not knowing anything about the council at all, and within a few weeks, I had received an email to inform me that I will be interviewed but with a pre-training week taking place beforehand.
During my pre-training week, I met other apprentices to be, who were part of my age group, I wasn’t expecting this at all. I had learnt more about the departments in the council and a few skills on how to undergo an interview. All of this really helped me with succeeding in securing my apprenticeship placement at the council.
My interview had taken place right after that week and I believe that was the best interview I had ever experienced. This was because I felt more comfortable knowing that I had practiced this time. Whereas with my part time jobs in the past, I hadn’t prepared for an interview before and my interviews were based on how well I worked in a team activity rather than having a discussion in a one-to one meeting.
My interviewer had asked which placement I’d be interested to work in first, and straight away I wanted to work at the museum as I had an interest in history and really liked working with children.
On induction day, we were presented to our managers and I was so delighted to meet my manager knowing that I had got the placement I wanted, I was very grateful. The next day, I had toured round the museum and Hemnall street and all my colleagues had introduced themselves to me and made me feel welcome.
I have been doing a variety of things at my first placement. I focused on a schedule that I’d be doing from Monday to Friday. On Mondays and Tuesdays, I’d be working with a colleague on marketing tasks, which would include marketing theory and updating contact lists for upcoming events. On Wednesdays and Thursdays, I would be helping the volunteers with the museum collection which was a great experience because, I had the opportunity to hold old items even from the Victorian period. I’d add new collections onto a spreadsheet, move boxes around to see what needs to be put on display and sometimes clean these items in a specific way as these were really old and delicate things to take care of.
On Friday mornings I’d sit on reception, deal with customers face to face as well as over the phone. I learnt how to use the till and learnt more about the shop stock which was interesting.
Aside from these specific projects I’d also deal with customers over the phone whilst being in the office and help with a number of activities and events that took place. For example: Toddler Tuesdays which is once a month and Museum Movers which is a movement class for those over 55. It was great to participate in these activities because not only was it fun but, I’d meet new customers all the time and they were very friendly.
I do not know where my next placement will be, but I am excited as there are so many opportunities coming my way. My apprenticeship lasts for 2 years meaning I get to work in four placements in total. Even if I am not keen on one placement, I will remain optimistic because firstly, it will give me the benefit of learning new skills, and secondly, it will help me decide which areas I would like to work in when I apply for a job at the council in two years’ time.
I have had a lovely experience here and I will really miss the Museum and staff and the volunteers, and surely will visit again soon!